Refund and Returns Policy

Overview

Due to the nature of our products, we cannot accept returns.

If your orders is incorrect, damaged, or unusable in some way, we will do our best to get a replacement to you as soon as possible.

Any refunds will be offered at management’s discretion. We may ask for further information regarding your refund request.

Refunds

Once a determination of a refund has been made, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@chempens.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@chempens.com to request a replacement.

Refund and Returns Policy